Terms & Conditions 

Payment: Customers must pay a non refundable deposit to secure their booking, with the balance due 7 days prior to the event. LLC Balloons reserves the right to cancel the booking if the balance is not paid on time.

Cancellation policy: Customers may cancel their event however this will result in the loss of the deposit. Deposits are transferable providing we can accommodate the alternative date and event. 

Changes to the booking: Customers may make changes to their booking up to 14 days before the event, subject to availability. Changes made within 14 days of the event may incur additional charges.

Delivery and setup: LLC Balloons will deliver and set up the hired equipment at the agreed upon location and time. The customer is responsible for ensuring that the location is suitable for the equipment and that there is adequate space and power available.

Damage and loss: The customer is responsible for any damage or loss to the hired equipment while it is in their possession. LLC Balloons reserves the right to charge the customer for repairs or replacements as necessary.

Insurance: The company carries public liability insurance, but it is the responsibility of the customer to ensure that they have adequate insurance coverage for their event.

Health and safety: The customer must comply with all relevant health and safety regulations and guidelines. LLC Balloons reserves the right to refuse to set up the equipment if it considers the location or conditions to be unsafe.

Force majeure: LLC Balloons is not responsible for any delays or failures to perform due to circumstances beyond its control, such as acts of God, natural disasters, or pandemics.

Liability LLC Balloons & Decor will not be held liable for any damage to property or injury caused by the misuse of balloon or floral decorations. Balloons are not suitable for children under 8 years old without adult supervision.

Photographs We reserve the right to photograph our work for promotional purposes, including use on our website and social media channels, unless you specifically request otherwise.

Designs and Inspiration: We are happy for you to share photos and ideas as inspiration for your event décor. Where images are provided that show another artist’s work, we will use these for style and theme reference only. We do not directly copy or reproduce other artists’ designs. All décor will be our own interpretation and may differ in colours, materials, layout and overall look.  By booking with us, you agree that reasonable artistic variation from any inspiration images is acceptable.

Refunds After Work Has Been Completed: Once décor has been installed or the event has taken place, refunds will not normally be given, as this is a bespoke  service and the work will have been fully carried out in line with your booking. Refunds or partial refunds may be considered only in the following circumstances:

• Non‑delivery of service: We failed to attend or provide the agreed décor, and this was not due to circumstances beyond our control (for example, severe weather, venue access issues, or other force majeure events).
• Significant deviation from agreed design: The décor provided is substantially different from what was agreed in writing (e.g. major changes to key elements, colours or items) and you notify us at the time of installation so we have an opportunity to correct it where possible.
• Faulty goods: If any hired or supplied items are faulty or unsafe, we will, at our discretion, repair, replace, or offer a partial refund relating to that item.

We cannot offer refunds where:

• You change your mind after the décor has been installed;
• You are unhappy with the event outcome for reasons not related to our service (for example, venue issues, guest behaviour, or changes made by other suppliers);
• Minor variations occur in colour, size, placement or materials, in line with our design and artistic interpretation clause.

Your statutory rights are not affected.

By agreeing to these terms and conditions, the customer confirms that they have read and understood them and agrees to be bound by them.